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Yaroslav Davydov
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How to Install Goautodial Ce 2 1 Final Iso on Your Contact Center



Goautodial Ce 2 1 Final Iso: A Complete Solution for Your Contact Center Needs




If you are looking for a reliable and affordable solution for your contact center needs, you might want to consider Goautodial Ce 2 1 Final Iso. This is a free and open source software that provides you with a comprehensive suite of features and functionalities for your omni-channel communication. Whether you need a predictive dialer, an inbound IVR, an ACD, or a non-voice channel, Goautodial Ce 2 1 Final Iso can handle it all.




Goautodial Ce 2 1 Final Iso



What is Goautodial Ce 2 1 Final Iso?




Goautodial Ce 2 1 Final Iso is the latest version of the Goautodial Community Edition, which is based on CentOS 5.10. It is a complete installation ISO that contains all the necessary components and packages to run a fully functional contact center system. It includes Asterisk, Vicidial, GoAutoDial GUI, Mysql, PHP, Apache, and other dependencies.


Goautodial Ce 2 1 Final Iso is designed to be easy to install and configure. You can simply download the ISO file from the official website and burn it to a CD or DVD. Then you can boot your computer from the CD or DVD and follow the installation wizard. The installation process will take about 15 minutes and will guide you through the basic settings and options.


What are the benefits of Goautodial Ce 2 1 Final Iso?




Goautodial Ce 2 1 Final Iso offers many benefits for your contact center needs. Some of them are:


  • It is free and open source. You can use it without any license fees or restrictions. You can also modify it according to your preferences and requirements.



  • It is scalable and flexible. You can easily add or remove agents, campaigns, lists, and other settings as needed. You can also integrate it with other applications and systems using APIs and web services.



  • It is feature-rich and user-friendly. You can access a web-based interface that allows you to manage and monitor your contact center operations. You can also use a variety of features such as call recording, reporting, quality assurance, scripting, disposition codes, lead management, and more.



  • It is secure and stable. You can rely on a robust and reliable system that uses encryption, authentication, firewall, backup, and redundancy mechanisms. You can also verify the integrity of the ISO file using MD5 hashes.



How to get started with Goautodial Ce 2 1 Final Iso?




If you want to get started with Goautodial Ce 2 1 Final Iso, you can follow these simple steps:


  • Download the ISO file from the official website . Make sure you have enough disk space and a CD or DVD burner.



  • Burn the ISO file to a CD or DVD using your preferred software.



  • Boot your computer from the CD or DVD and follow the installation wizard.



  • Login to the web-based interface using the default credentials (admin / goautodial).



  • Change the default password and other settings as needed.



  • Create your agents, campaigns, lists, and other settings as needed.



  • Start making and receiving calls using your preferred softphone or hardphone.



Congratulations! You have successfully installed and configured Goautodial Ce 2 1 Final Iso on your contact center system. Now you can enjoy the benefits of a free and open source solution for your omni-channel communication needs.


How to upgrade from Goautodial Ce 2 1 Final Iso to Goautodial 3.0?




If you are already using Goautodial Ce 2 1 Final Iso and want to upgrade to Goautodial 3.0, you can follow these steps:


  • Backup your data and settings from your Goautodial Ce 2 1 Final Iso system.



  • Download the Goautodial 3.0 ISO file from the official website. Make sure you have enough disk space and a CD or DVD burner.



  • Burn the ISO file to a CD or DVD using your preferred software.



  • Boot your computer from the CD or DVD and follow the installation wizard.



  • Restore your data and settings from your backup.



  • Login to the web-based interface using the default credentials (admin / goautodial).



  • Change the default password and other settings as needed.



Note: Upgrading from Goautodial Ce 2 1 Final Iso to Goautodial 3.0 will erase all your data and settings on your system. Make sure you have a backup before proceeding.


What are the differences between Goautodial Ce 2 1 Final Iso and Goautodial 3.0?




Goautodial Ce 2 1 Final Iso and Goautodial 3.0 are both free and open source solutions for your contact center needs. However, they have some differences that you should be aware of. Some of them are:


  • Goautodial Ce 2 1 Final Iso is based on CentOS 5.10, while Goautodial 3.0 is based on CentOS 6.5.



  • Goautodial Ce 2 1 Final Iso uses Asterisk 1.4, while Goautodial 3.0 uses Asterisk 11.



  • Goautodial Ce 2 1 Final Iso uses Vicidial SVN trunk version, while Goautodial 3.0 uses Vicidial SVN stable version.



  • Goautodial Ce 2 1 Final Iso has a simpler web-based interface, while Goautodial 3.0 has a more modern and responsive web-based interface.



  • Goautodial Ce 2 1 Final Iso supports only voice channels, while Goautodial 3.0 supports voice, email, chat, and social media channels.



Depending on your preferences and requirements, you can choose the version that suits you best. You can also compare the features and functionalities of both versions on the official website.


How to troubleshoot common issues with Goautodial Ce 2 1 Final Iso?




Goautodial Ce 2 1 Final Iso is a stable and reliable system, but sometimes you might encounter some issues or errors that affect your contact center operations. Here are some common issues and how to troubleshoot them:


  • If you have problems with the web-based interface, such as blank pages, slow loading, or missing icons, you can try clearing your browser cache and cookies, or using a different browser.



  • If you have problems with the database, such as corrupted tables, missing records, or slow queries, you can try repairing the database using the command "mysqlcheck -u root -p --auto-repair --all-databases".



  • If you have problems with the dialer, such as dropped calls, poor audio quality, or no dial tone, you can try checking your network settings, firewall rules, SIP trunk configuration, and carrier service.



  • If you have problems with the agents, such as login errors, agent status issues, or call disposition errors, you can try checking your agent settings, campaign settings, list settings, and script settings.



If none of these solutions work, you can always contact the Goautodial support team or the Goautodial community for further assistance.


How to customize Goautodial Ce 2 1 Final Iso to